Question 1

Is Enova Care an independent pharmacy or a chain?

Accepted Answer

Enova Care Pharmacy is an independent pharmacy network focused on personalized care across the communities we serve. We are not affiliated with CVS, Walgreens, Rite Aid, or any other national chain.

Being independent means our teams can focus on patient needs, service quality, and community-based care rather than a one-size-fits-all corporate model.

Question 2

How is Enova Care different from a chain pharmacy?

Accepted Answer

One of the biggest differences is a more direct and personal care experience. When you contact us through our contact page, you reach our team, not a call center and not an automated menu. We aim to know our patients, understand their medication needs, and take time to answer questions clearly.

We also offer:
- Convenient delivery options by location
- Accessible cash pricing for out-of-pocket patients
- Fast, responsive service
- A more personal pharmacy relationship built around patient needs

Question 3

How long have you been open?

Accepted Answer

Enova Care Pharmacy has served patients since 2014 and has grown into a trusted pharmacy network serving multiple communities.

Question 4

Who is the pharmacist at Enova Care?

Accepted Answer

Enova Care patients are supported by a pharmacy team committed to safe dispensing, trusted guidance, and responsive service. Availability may vary by location. Visit our contact page to connect with the appropriate branch or team member.

Question 5

Do you have a mobile app?

Accepted Answer

Yes. We use the Quick Rx app, available on iOS through the App Store and on Android through Google Play. With Quick Rx you can:
- Request prescription refills
- Track your order status
- Receive ready notifications
- View your prescription history
- Schedule appointments

Search Quick Rx in your app store, or visit our contact page and we will help you through setup.

Question 6

What are your certifications?

Accepted Answer

Enova Care operates with a strong commitment to pharmacy standards, privacy, compliance, and responsible care. Our operations reflect recognized pharmacy and healthcare requirements related to patient privacy, claims processing, medication handling, and immunization support.

Question 7

How do I refill my prescription?

Accepted Answer

You have several easy options:

1. Online form: Visit /refill and complete the secure refill form, available 24/7
2. Quick Rx app: Open the app, find your prescription, and tap Request Refill
3. Contact page: Reach out through our contact page during pharmacy hours
4. In person: Visit your preferred location for refill support

Many standard refills are processed quickly. We will notify you when your prescription is ready for pickup or scheduled for delivery.

Question 8

How far in advance should I request a refill?

Accepted Answer

Request your refill when you have 7 to 10 days of medication remaining. This gives us enough time to process the refill and, if needed, contact your doctor for a prior authorization or renewal, especially for medications that require extra steps. If you are running low urgently, contact us through our contact page and we will do our best to prioritize your order.

Question 9

My prescription has no refills remaining. What do I do?

Accepted Answer

We can help. When you request a refill with zero refills remaining, we may contact your prescriber's office directly to request a renewal. Just let us know when you contact us or submit your request online and we will guide the next steps.

Question 10

Can I set up automatic refills?

Accepted Answer

Yes. Enroll any eligible prescription in automatic refill and we will prepare it before you run out, so you do not have to remember to reach out. You will receive a notification when it is ready for pickup or delivery. To enroll, contact us through our contact page, ask at the counter, or select the option in the Quick Rx app. You can pause or cancel automatic refills at any time.

Question 11

Can I sync all my prescriptions to one pickup date?

Accepted Answer

Yes. This is called Medication Synchronization, or Med Sync. We align eligible monthly refills to one convenient date so your medication routine is easier to manage. A few days before that date, we confirm what you need and help prepare everything. Visit our contact page to enroll.

Question 12

Can a family member or caregiver pick up my prescription?

Accepted Answer

Yes. A trusted family member or caregiver may pick up on your behalf during pharmacy hours. Let us know in advance through our contact page or in your refill request so we can note it. For delivery, service availability may vary by location. Visit our contact page for details.

Question 13

How do I send a new prescription to Enova Care?

Accepted Answer

Your doctor can send a new prescription to us in several ways:
- Electronic prescribing, or e-Rx: ask your doctor to send it electronically to Enova Care Pharmacy
- Contact page: reach out through our contact page for guidance
- In person: bring a paper prescription to your preferred location

If you are unsure which branch to use, visit our contact page and we will direct you to the right location.

Question 14

How do I transfer my prescriptions to Enova Care?

Accepted Answer

We do the work for you. You have two options:

1. Online form: Complete the transfer request at /transfer. We contact your current pharmacy directly.
2. Contact page: Reach out through our contact page and tell us where your prescriptions currently are. We will initiate the transfer on your behalf.

You do not need to contact your current pharmacy. Many transfers are completed quickly. We will notify you when your medication is ready.

Question 15

How long does a prescription transfer take?

Accepted Answer

Many transfers are completed the same day. Once we receive your request, we contact your current pharmacy directly. We will notify you when the transfer is complete and your medication is ready.

Question 16

Can I transfer all my prescriptions at once?

Accepted Answer

Yes. You can request a full profile transfer and we will move every eligible prescription on file at your current pharmacy. On the online form, simply check Transfer my entire prescription profile. Or visit our contact page and we will coordinate everything in one request.

Question 17

What if a prescription has no refills when I transfer?

Accepted Answer

If your prescription has expired or has no refills remaining, we may contact your doctor for a renewal. You do not need to schedule a separate appointment. Just note it in your transfer request or mention it when you contact us, and we will guide the authorization process.

Question 18

Is there a fee to transfer my prescriptions?

Accepted Answer

No. There is no charge to transfer. We simply become your new pharmacy of record going forward.

Question 19

Can I transfer a controlled substance prescription?

Accepted Answer

Controlled substance transfers can involve additional legal restrictions under state and federal law. In many cases, a new prescription from your prescriber may be required rather than transferring an existing controlled substance prescription. Visit our contact page before submitting a transfer request for a controlled substance and we will explain your options.

Question 20

Do you offer free home delivery?

Accepted Answer

Delivery options may be available depending on location. To request delivery, visit our contact page, use the Quick Rx app, or check the delivery option when you submit a refill or transfer request online.

Question 21

What areas do you deliver to?

Accepted Answer

Delivery availability varies by location and service area. If you are unsure whether we deliver to your address, visit our contact page and we will confirm the best option for your branch.

Question 22

Can you deliver to a family member's address?

Accepted Answer

In many cases, yes. Specify the delivery address when you request your refill. This may include a family member's home, a caregiver's address, a workplace, or another eligible address within the service area of your location.

Question 23

Do you offer curbside pickup?

Accepted Answer

Availability may vary by location. Contact us through our contact page and we will let you know the best pickup option for your preferred branch.

Question 24

What if I miss my delivery?

Accepted Answer

If you are not home, delivery instructions and follow-up may vary by location and medication type. Temperature-sensitive medications are handled with appropriate care. To set delivery instructions in advance, include them in your refill request or visit our contact page.

Question 25

Can you deliver diabetic supplies and OTC products too?

Accepted Answer

Depending on location, delivery may also apply to prescriptions, diabetic supplies, and many OTC products. Add OTC items or supplies to your order when you contact us or request delivery online.

Question 26

What insurance plans do you accept?

Accepted Answer

We accept most major plans, including:

- Express Scripts
- CVS Caremark
- OptumRx
- MedImpact
- Aetna
- Cigna
- Anthem
- Navitus
- WellCare
- SilverScript
- Medicare Part D
- Most private insurance plans

Do not see your plan listed? Visit our contact page and we will verify your coverage.

Question 27

Do you accept Medicare?

Accepted Answer

Yes. We accept many Medicare Part D plans, including SilverScript, WellCare, and OptumRx, among others. Visit our contact page with your Medicare information and we will verify your specific plan.

Question 28

What is your Cash Discount Plan?

Accepted Answer

Our Cash Discount Plan offers accessible out-of-pocket pricing for patients who pay without insurance, whether you are uninsured, underinsured, or your plan does not cover a specific medication. There is no enrollment fee, no membership, and no paperwork required. Simply tell us you want cash pricing when you drop off your prescription.

For pricing on any specific medication before you commit, visit our contact page.

Question 29

What payment methods do you accept?

Accepted Answer

- Credit and debit cards
- Cash
- Most major insurance plans, billed directly

Question 30

Does insurance cover vaccines?

Accepted Answer

Coverage depends on your plan. Many commercial insurance plans cover CDC-recommended vaccines at low or no cost. Medicare Part D often covers adult vaccines such as shingles, Tdap, and hepatitis A and B. Visit our contact page with your insurance information and we will verify your vaccine coverage before your visit.

Question 31

My insurance requires a prior authorization. Can you help?

Accepted Answer

Yes. If your insurance requires prior authorization for a medication, our team can help coordinate the process. We work with your physician's office, gather required information, and help move the request forward. Visit our contact page if you have received a denial or are waiting on approval.

Question 32

What vaccines do you offer?

Accepted Answer

We offer a range of adult vaccines, which may vary by location.

Routine vaccines may include:
- Influenza, or flu
- COVID-19
- Shingles, or Shingrix
- Pneumococcal vaccines
- Tdap, or tetanus, diphtheria, and pertussis
- Hepatitis A
- Hepatitis B
- Meningococcal
- RSV

Travel vaccines and destination-specific services may also be available. Visit our contact page to confirm availability or schedule a consultation.

Question 33

Do I need an appointment for a vaccine?

Accepted Answer

Walk-ins may be welcome for many routine vaccines, while some services may be easier to schedule ahead depending on location and vaccine type. You can also book through the Quick Rx app or visit our contact page to confirm availability.

Question 34

Where can I find vaccine consent forms and fact sheets?

Accepted Answer

Vaccine consent forms and official Vaccine Information Statements, or VIS, are available for download on our Vaccinations page at /services/vaccinations. Printed copies may also be available at your location. You are welcome to review and complete your consent form before your visit to save time.

Question 35

Do you vaccinate children?

Accepted Answer

Age eligibility varies by vaccine and location. Visit our contact page to confirm whether a specific vaccine is available for your child's age group. Parental or guardian consent is required for all minors.

Question 36

Can I get multiple vaccines in one visit?

Accepted Answer

In many cases, yes. It is often safe and routine to receive more than one vaccine during the same visit. Your pharmacy team will confirm the appropriate combination based on age, health history, and vaccine availability.

Question 37

Which services require a scheduled appointment?

Accepted Answer

Walk-ins may be available for services such as:
- Routine vaccinations
- Prescription pickup and drop-off
- OTC product purchases
- General pharmacy questions

An appointment may be recommended or required for services such as:
- Medication Therapy Management, or MTM
- Travel health consultation
- Med Sync enrollment
- Smoking cessation consultation
- Chronic disease management review
- Weight loss program consultation

To schedule, visit our contact page or book through the Quick Rx app.

Question 38

What does the Enova Care Diabetes Care Center include?

Accepted Answer

Our Diabetes Care Center is an in-pharmacy resource for patients managing diabetes. Depending on location, services and supplies may include:

- Blood glucose meters and test strips
- Lancets and lancing devices
- Insulin supplies including syringes and pen needles
- Diabetic wound care and foot care supplies
- Diabetes medications by prescription
- Sharps disposal containers

We may also offer pharmacist counseling, insurance billing support, prior authorization assistance, and delivery options on eligible diabetes supplies.

Question 39

Can you deliver my diabetes supplies?

Accepted Answer

Delivery options for diabetic supplies may be available depending on location. Visit our contact page or request delivery through the Quick Rx app to confirm the best option for your branch.

Question 40

I take several medications for my diabetes. Is there a pharmacist review available?

Accepted Answer

Yes. Patients managing diabetes often take medications from multiple prescribers that can interact. A Medication Therapy Management session can review your full medication list, including prescriptions, OTC products, vitamins, and supplements, to identify interactions, gaps, and opportunities to simplify your regimen.

Many Medicare Part D patients may qualify for a covered annual MTM session. See the MTM section or visit our contact page.

Question 41

What is MTM in plain language?

Accepted Answer

MTM stands for Medication Therapy Management. In plain terms, it is a medication checkup.

You sit down privately with a pharmacy professional and go through every medication you take, including prescriptions, over-the-counter products, vitamins, and supplements. The review looks for:
- Medications that may be interacting with each other
- Doses that could be adjusted for better results or fewer side effects
- Duplicate medications prescribed by different doctors
- Medications you may no longer need
- Lower-cost alternatives that may work just as well

At the end, you may receive documents such as:
1. A Personal Medication Record, or PMR, which is a complete list of your medications in plain language
2. A Medication Action Plan, or MAP, with clear next steps to discuss with your doctors

Think of it as a second set of expert eyes on your medications.

Question 42

Is MTM free? Does Medicare cover it?

Accepted Answer

For many Medicare Part D patients, a Comprehensive Medication Review, or CMR, may be provided at no cost once per year if plan criteria are met.
- You may qualify if you have multiple chronic conditions
- Take multiple Part D-covered medications
- Meet your plan's eligibility requirements

Visit our contact page and we will help check your eligibility before you commit to scheduling.

For patients not on Medicare, availability and pricing may vary by location. Visit our contact page for current details.

Question 43

Who benefits most from MTM?

Accepted Answer

MTM is especially valuable if you:
- Take 5 or more medications regularly
- Have 2 or more chronic conditions
- See multiple doctors who may not each have your full medication list
- Were recently discharged from a hospital with new or changed medications
- Are a caregiver managing medications for a family member
- Have been experiencing unexplained side effects and are not sure which medication is the cause
- Want to better understand what each medication does and why you are taking it

Question 44

How do I book an MTM session?

Accepted Answer

Contact us through our contact page during pharmacy hours to schedule. Let us know you are interested in MTM and we will help with the next steps.
1. We can check eligibility if applicable
2. We can help confirm a session date and time
3. We can tell you what to bring

You can also book through the Quick Rx app. Sessions are typically by appointment.

Question 45

What should I bring to my MTM session?

Accepted Answer

Bring all of your medication bottles, prescription and over-the-counter, plus any vitamins or supplements you take regularly. If you cannot bring the bottles, a written list with each medication's name, dose, and frequency works well. The more complete your list, the more useful the session.

Frequently asked questions

About Enova Care

Is Enova Care an independent pharmacy or a chain?

How is Enova Care different from a chain pharmacy?

How long have you been open?

Who is the pharmacist at Enova Care?

Do you have a mobile app?

What are your certifications?

Prescriptions & Refills

How do I refill my prescription?

How far in advance should I request a refill?

My prescription has no refills remaining. What do I do?

Can I set up automatic refills?

Can I sync all my prescriptions to one pickup date?

Can a family member or caregiver pick up my prescription?

How do I send a new prescription to Enova Care?

Transfers

How do I transfer my prescriptions to Enova Care?

How long does a prescription transfer take?

Can I transfer all my prescriptions at once?

What if a prescription has no refills when I transfer?

Is there a fee to transfer my prescriptions?

Can I transfer a controlled substance prescription?

Delivery & Pickup

Do you offer free home delivery?

What areas do you deliver to?

Can you deliver to a family member's address?

Do you offer curbside pickup?

What if I miss my delivery?

Can you deliver diabetic supplies and OTC products too?

Insurance & Pricing

What insurance plans do you accept?

Do you accept Medicare?

What is your Cash Discount Plan?

What payment methods do you accept?

Does insurance cover vaccines?

My insurance requires a prior authorization. Can you help?

Vaccinations

What vaccines do you offer?

Do I need an appointment for a vaccine?

Where can I find vaccine consent forms and fact sheets?

Do you vaccinate children?

Can I get multiple vaccines in one visit?

Which services require a scheduled appointment?

Diabetes Care

What does the Enova Care Diabetes Care Center include?

Can you deliver my diabetes supplies?

I take several medications for my diabetes. Is there a pharmacist review available?

MTM

What is MTM in plain language?

Is MTM free? Does Medicare cover it?

Who benefits most from MTM?

How do I book an MTM session?

What should I bring to my MTM session?

Still have questions?

Ready to get started?

Contact Us

Frequently asked questions

About Enova Care

Is Enova Care an independent pharmacy or a chain?

How is Enova Care different from a chain pharmacy?

How long have you been open?

Who is the pharmacist at Enova Care?

Do you have a mobile app?

What are your certifications?

Prescriptions & Refills

How do I refill my prescription?

How far in advance should I request a refill?

My prescription has no refills remaining. What do I do?

Can I set up automatic refills?

Can I sync all my prescriptions to one pickup date?

Can a family member or caregiver pick up my prescription?

How do I send a new prescription to Enova Care?

Transfers

How do I transfer my prescriptions to Enova Care?

How long does a prescription transfer take?

Can I transfer all my prescriptions at once?

What if a prescription has no refills when I transfer?

Is there a fee to transfer my prescriptions?

Can I transfer a controlled substance prescription?